Effective Date: 11-03-2025

At Swats Computers, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may return eligible items in accordance with our return policy outlined below.

1. Eligibility for Returns

You may return an item if it meets the following conditions:

• The return request is made within [7, 14, or 30] days of purchase.

• The item is unused, undamaged, and in its original packaging.

• The item includes all original accessories, manuals, and documentation.

• The product is not listed under non-returnable items (see Section 4).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us – Email or call our support team at [Your Support Email] or [Your Contact Number] to request a return authorization.

2. Provide Proof of Purchase – You must provide your receipt, order confirmation, or invoice.

3. Package the Item Securely – Ensure the item is packed safely in its original packaging to prevent damage during return shipping.

4. Return the Item – You can return the item in person at our store or send it via courier (return shipping costs apply; see Section 3).

5. Inspection and Approval – Once we receive your returned item, we will inspect it and notify you of the return status.

3. Refunds and Exchange

3.1 Refund Options

If your return is approved, we will process your refund within [7-14] business days through the following methods:

• Original Payment Method – Refunds will be credited to the original payment method (e.g., M-Pesa, Credit/Debit Card).

• Store Credit – You may opt for store credit, which can be used for future purchases.

3.2 Exchanges

If you received a defective or incorrect item, we offer free replacement of the same product. Exchanges for a different model or product may be subject to a price difference.

3.3 Return Shipping Costs

• If the return is due to a defective or incorrect item, Swats Computers will cover the return shipping cost.

• If the return is due to a change of mind or customer preference, the buyer is responsible for the return shipping fee.

4. Non-Returnable Items

Certain products cannot be returned, including:

• Software & Digital Products (e.g., licensed software, digital downloads)

• Custom-Built Computers & Special Orders

• Consumables (e.g., printer ink, batteries) if opened

• Items Damaged Due to Misuse or improper handling

• Clearance or Sale Items (unless defective)

5. Defective or Damaged Items

If you receive a defective or damaged product:

• Contact us immediately within 48 hours of delivery.

• Provide photos or videos of the damage for verification.

• We will arrange for a replacement or refund at no extra cost to you.

6. Warranty Coverage

Some products come with a manufacturer’s warranty. If a product is covered under warranty, we will assist you in claiming the warranty service.

7. Contact Us

For any return-related inquiries, please contact us.

By purchasing from Swats Computers, you agree to our return policy. We appreciate your business and look forward to serving you again.